TESTIMONIALS & CUSTOMER REVIEWS
Villa Del Sol Condominiums, Corpus Christ TX
Blackstone Claim Services, Inc. was retained by Villa Del Sol Condominiums located in Port Aransas Texas to measure, document and present their insurance claim following Hurricane Harvey. The loss occurred on August 17th, 2017. The loss involved hurricane-force winds which created various openings in the roof of the building. These openings allowed water to infiltrate the building causing extensive damage.
Despite the presence of significant internal water damage, a good majority of the internal water damage was missed by the insurance company adjuster during his inspection of the property. Subsequently, the damage was not included in his scope. Blackstone documented the total scope of the damage, in part, by using infrared cameras to identify the extent of the internal water damage and by retaining a structural engineer to investigate the structural integrity of several elements of the building. The engineer’s reports showed that the building had suffered significant structural damage to the roof and the siding which required reconstruction. In addition to the structural damage, Blackstone was able to secure code upgrades totaling approximately 5 million dollars. The insurance company adjuster originally estimated the damages at $xxx,xx.xx. Blackstone’s final estimate was $ xx,xxx,xxx.xx. After several months of negotiation, the insurance company paid our final estimate.
Forest Ridge Apartments, Dallas TX
Blackstone Claim Services, Inc. was retained by Forest Ridge Apartment Complex located in Dallas Texas to measure, document and present their insurance claim. The loss occurred on April 11, 2016. The cause of the loss was a hail and windstorm which had compromised the roofs of several structures. The loss involved hail as small as 0.75” and as large as 2.25” in diameter which had battered the roofs of the complex.The claim was initially DENIED by our client’s insurance company, but upon further inspection by Blackstone, we determined that there was sufficient damage present to peruse an insurance claim. Blackstone conducted several tests on the property: shingle uplift tests, infrared photography to identify large hail hits, etc. After reviewing our reports, the insurance company accepted liability for the loss. Blackstone documented the damage to our client’s property which had been affected by the storm. Blackstone prepared an estimate to address the damages. Blackstone’s final estimate was $ 1,098,213.11. The insurance company paid our final estimate.
Dear Mr. Pennington,Thank you so much for all your hard work in administrating my insurance claim for water damage. It was very comforting to know that I had someone on my side to negotiate my property claim with my insurance company.My insurance company absolutely refused to honor my complete claim for the water damage stemming from melting ice under my 2nd story A/C unit. They offered me less than $1,930.00 after my deductible of $2,150.00. They simply did not want to take care of all of the damage. I was impressed how you got me paid more than I was initially offered and how you were able to work with my contractor to get all of the work completed. You even assisted me in getting all of the recoverable depreciation on my claim! All in all, you negotiated over $23,000.00 to take care of the actual damages, not what the carrier wanted to pay and continually ignored. Thank you for your professional manner and overall service. It was truly a stress-free experience. The paperwork alone is overwhelming for the average homeowner. I would recommend Blackstone Claim Services to anyone who has an insurance claim.
Mr. Pennington, I wanted to send you a letter to personally thank you and your staff for all you did to make my Hurricane Ike claim right. After having to evacuate for 8 days, we arrived to our home looking like a war zone. It took us 3 hours just to park in our driveway. We contacted our insurance company upon arrival to schedule an adjustment. They seemed polite and told us not to worry; everything would be taken care of. I contacted the adjuster and the insurance company numerous times over the next 2 months. They finally said they had finished the adjustment, and said the total they would pay for all damages was $15,350.05. I didn't know what to do. That was nowhere near close enough to repair our home. This was barely enough money to pay for the removal of the 7 mature trees that were lying on the house, much less all the damage from the storm. I recognized that to get the money I needed to repair my home would require someone who had knowledge and experience in handling these matters. I contacted Gary Pennington and you went to work to fight for my insurance claim. You met with the insurance adjuster at our home twice to fight for the money we deserved. I am so thankful that you were able to get us a total $77,090.66. Thanks to you and your team we are finally able to repair our home. You got us $61,740.61 more than the insurance company was going to pay. I am so thankful there is a company like yours out there to make things right. I would recommend that anyone who has an insurance claim call Gary Pennington to get the help they need to recover the money they deserve.Thank you so much,